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WhitehatJr – Relationship Manager – Customer Service (3-9 yrs) Mumbai (After-Sales / Customer Service)

Job title: WhitehatJr – Relationship Manager – Customer Service (3-9 yrs) Mumbai (After-Sales / Customer Service)

Company:

Job description: Relationship Manager – US ShiftAbout Role @ WhiteHat JR:- An incredibly rare opportunity for a growth-obsessed Operations expert to join a well-funded Education Technology start-up backed by bulge-bracket VCs and an award winning management team. The role is ideal for someone looking to accelerate their career progression well ahead of the normal curve by seeing a high-growth global business being built from scratch.- The founder is highly reputed with a blue chip pedigree and a history of successful exits. Prototype and Phase 1 has blockbuster results, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation in a short time.Job summary: – Be accountable for the entire Relationship Manager of a growing business- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new- to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.- Needs to manage class rescheduling requests and handle DataBase, ops panel and coordinate with others teams to execute the request – Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow- The Relationship Manager will be required to communicate with customers via phone and email.- Maintain Documentation and Communicate the same to stakeholders by recording customer queries and detailsLocation: Mumbai- We-Work Chromium, PowaiSkills (common):- Excellent communication and interpersonal Skills- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.- Customer Satisfaction Focus: Ability to listen and active problem- solving skills- Project management: Remarkable detail orientation for making accurate trackers- Database management: Quick query response and resolution.- Ability to analyse large amounts of data- Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company’s scale will expand from recruiting 10,000 to 1 million students in very short time.- Competent time management skills & Self-motivatedQualifications:- Graduate in Computer Science/IT or strong passion for devise and software tech debugging- Min. 3 years relevant experience (team leader experience in BPO/IT company)Working hours:- 7PM to 4 AM IST or 12:30 AM to 9:30 AM IST- 6 days working with 1 Weekday Off (Saturday/Sunday Working)Recruitment Method- 3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and Director, OpsMore about WhiteHat Jr:- WhiteHat Jr is a 12 Month Old Company founded in Nov’ 18 by Discovery India CEO, Karan Bajaj. B2C Model only~ Live 1:1 Online Tutoring.- Very strong Trajectory: Rs 60 Crore ARR; ~7000 Paid Students; 500+ Tutors; All metrics growing 30-50% MOM.- World’s 1st Coding + Space Technology Curriculum for Grade 1-9, structured into 5 Levels: KG2/Grade 1; Grade 2/3; Grade 4-6; Grade 7-9. Kids as young as 6 create industry-grade apps downloaded by thousands on play store.- Launching globally & Grade 10-12 + College Curriculum in Feb 2020: 1st live 1:1 Online Advanced AI/Python Curriculum in the world.- Web articles and news on WHJ- Economics Times Article – Former Discovery India head’s EdTech startup raises $10 million in Series A round- Founder: Karan Bajaj, Ex-Discovery CEO- https://tinyurl.com/KaranWHJ (ref:updazz.com)

Expected salary:

Location: Mumbai, Maharashtra

Job date: Mon, 10 Aug 2020 06:40:43 GMT

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