Voice NMC Engineer

Job title: Voice NMC Engineer

Company: GTT Communications

Job description: Voice NMC Engineer

Role Summary:

The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24×7. As a highly intelligent and efficient break/fix organisation, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience.

Internal Departments they will interact with:

Service Desk, TSS, Incident and Problem Management

Main Responsibilities:

Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements.

  • Use network tools to monitor core network and customer services.
  • Proactively initiate incident management process.
  • Perform diagnostics on all Voice network and customer faults.
  • Generate action plans to troubleshoot all Voice network and customer faults.
  • Track the incident management of proactive and reactive issues through the Trouble Ticket system.
  • Management and Technical escalation of Trouble Tickets in line with process.
  • Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
  • Liaise with customer representatives to progress fault resolution.
  • Support local Field operations with maintenance activities.
  • Works in the NOC on a 24×7 shift rota.
  • Reporting security incidents to the appropriate operations functions on detection.
  • Comply to GTT Security Management controls, security policies and report security incidents to line manager
  • Physical Security Monitoring.

Ideal Candidate Profile:

  • Professional, structured and proactive approach.
  • Self-motivated with excellent interpersonal and communication skills
  • Positive and approachable team player
  • Calm and productive under pressure
  • Detail-oriented and organized approach to work
  • Efficient and productive with good time management skills
  • Able to resolve problems quickly and effectively

Essential Criteria:

  • Excellent understanding of ISUP, Q.931 signalling protocols and call flows.
  • Deep knowledge of SIP and H.323 (up to single message level)
  • IP knowledge to at least CCN level, good Transmission layer understanding
  • General knowledge of telecom industry and standards.
  • Strong background of working within Voice Operations environment of a Telco or large ISP.
  • Excellent understanding of VOIP principles and of the components of a VOIP network must.
  • Fluent English language skills are essential


Desirable Criteria:

  • Fluency in other European languages would be an advantage
  • Ideally two years of work in a technical Voice support position
  • Ideally one year experience of working a 24×7 shift pattern
  • Linux/Unix skills to at least user level


24/7 shift rotation

Location: Pune, India

Expected salary:

Location: Pune, Maharashtra

Job date: Wed, 30 Sep 2020 07:26:27 GMT

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