Thane-General Insurance CO Payroll-Customer Care-Tamil – Kannada- Malyalam

Job title: Thane-General Insurance CO Payroll-Customer Care-Tamil – Kannada- Malyalam

Company: Hy Fly Consultancy

Job description: Thane-General Insurance CO Payroll-Customer Care-Tamil – Kannada- Malyalam

Designation Executive Contact Centre/Customer Expereince No of positions: Contact Centre: 10 Fresher s undergraduate: 1,80,000 & Fresher s graduate: 2,10,000 For experienced one upto 2,92,000 PA for Contact Centre Hy Fly Consultancy Free Placment /No Charges Aspiring Professionals with Good Communication skills who are enthusiastic, youthful (by character and not necessarily age), enjoy serving customers and are eager to make a career in customer service. Position Responsibilities Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target) Utilize available knowledge resources and systems to educate the callers and resolve their concerns. Accurately document the interactions and ensuring fulfilment of any follow- up commitments. Ensure adherence to defined processes and required verbatim Undergo periodic trainings and certifications Work in rotational shifts & days (9 hours shift, 7 week offs in a month). o Late/Night shifts for men only. o For Ladies earliest shift-start time would be 7:00 AM and latest end- time 9:00 PM. Profile Qualifications and Experience Graduates/undergraduates preferably with Contact Center background/ Insurance/ Banking background. Fresher are also welcome Competencies Required Language & Communication Skills: Good Command of English and Hindi. Capable to document customer conversation in system Knowledge of South Indian Languages would be added advantage. Technical Skills: Basic computer & internet literacy and able to learn Insurance & CRM systems. MS Office proficiency will be an added advantage Personality and Attitudes Positive, Service-Oriented attitude Team player with readiness to go the extra-mile Ability to work under pressure and handle irate customers Quality Consciousness Willingness to learn & upgrade ones skills regularly Call/SMS/Whatsapp 8169652883 – Dipti 8080702016 – Kanchan Or email ur resume on Hy Fly Consultancy Free Placement / No Registration Fees

Expected salary:

Location: Maharashtra

Job date: Tue, 22 Sep 2020 22:05:53 GMT

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