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Techline Consultant – Help Desk Engineer – Pune

Job title: Techline Consultant – Help Desk Engineer – Pune

Company: MSX International

Job description: Title: Techline Consultant – Help Desk Engineer – Pune

Location:

Pune, MH, IN

Date: Sep 4, 2020

Techline Consultant – Help Desk Engineer – Pune

MSX International is represented by over 6,000 employees across 80 countries around the world. Today, MSX International is the world’s largest provider of automotive retail solutions to auto OEMs and its subsidiary Sewells MSXI has a similar distinction in the Asia Pacific, Africa and Middle East regions.
The core purpose of Sewells MSXI is to help individuals and organizations in automotive retail, realize their full potential and achieve their goals. We aim to be a key catalyst in the transformation of the global automotive retail industry into one of the most admired and respected retailing businesses in the world.
We are global thought leaders in our business. Our solutions are primarily divided into four categories: Product, Process, Profit and People. We bring these four dimensions together to improve retail performance in measurable ways. Over the years, we have invested in research to build cutting edge and innovative solutions. Leading global automotive OEMs value us as a reliable partner, and we work closely with them, supporting dealer development and network performance activities.

1. Candidate’s desired profile and prerequisite skill sets –

  • Candidate should be either BE / Diploma, having hands on experience of 6 to 8 yrs with :

 Good Product Knowledge (Preferably Commercial Vehicles)
 Excellent Communication Skills (English & Hindi)
 Content Development / Technical Writing Skills (Optional)
 Should have hands-on experience in handling “Vehicle Technical Complaints”.
 Should be familiar with vehicle diagnostic tools.
 Good in vehicle troubleshooting.
 Sound knowledge in Vehicle Mechatronics.

2. Product / Subject matter initial training to selected candidates – Shall be given by Client

3. Candidates deliverable and KPI –
1. To resolve the Vehicle Technical Complaints reported @ Techline from channel partners on daily basis
2. Technical Assistance to CSM / WM / DET / TECHNICIAN for swifter resolutions of customer’s Vehicle complaints.
3. To interact with ERC / PE / QA / Plant SO for supporting field team, in resolving critical unresolved concern.
4. To prepare & share the “Vehicle Complaints Attended Report” on Monthly Basis with TML-SHQ.
5. To validate the Owner’s Manuals & Workshop manuals, in line with the produced vehicles at respective plant locations on need basis.
6. To prepare the detailed Trouble Shooting Guidelines (TSG) for each complaint attended on weekly basis.
7. To develop Technical Expert Advices (EA) for unique cases attended.
8. To interact with Call Centre team for the smooth resolution of vehicle concerns.

  • Office Space provision – Shall be provided by client at respective plant service offices
  • Travel and Stay (if applicable) Initial TTT, Continuous Training, Others.. – No travel is applicable unless specified separately.
  • Lunch shall be provided at client canteen
  • Uniform is not required.
  • Office Space provision – Shall be provided by client at respective plant service offices
  • Travel and Stay (if applicable) Initial TTT, Continuous Training, Others.. – No travel is applicable unless specified separately.
  • Lunch shall be provided at client canteen
  • Uniform is not required.

Expected salary:

Location: Pune, Maharashtra

Job date: Sun, 06 Sep 2020 06:27:10 GMT

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