Mentor Engagement Associate

Job title: Mentor Engagement Associate

Company: Springboard

Job description: Responsibilities:

  • Sustain high mentor NPS by taking end-to-end ownership of mentor relationship management
  • Own and maintain metrics to measure the health of the mentor community, including mentor earnings, engagement, performance, and satisfaction
  • Run experiments to drive engagement in the mentor community and measure the ROI of these trials
  • Coach mentors on handling difficult mentor-mentee relationships and help them best support their students
  • Collaborate with student operations, project management, and course development teams as needed on projects related to your subject vertical

This job may be for you if:

  • You have 4 experience in consulting, business development, or other strategic roles like recruiting, account management, customer service, people operations, and/or business development
  • You have entrepreneurial experience and are willing to do whatever it takes to get the job done successfully
  • You aren t afraid to get your hands dirty and execute on day-to-day tasks and projects
  • You are a strong speaker and comfortable with working with experienced industry professionals
  • You use data to inform decisions on how to maintain the health of the mentor community
  • You are familiar with excel or are willing to learn the technical skills needed to succeed in this role
  • You love collaborating with talented people to develop effective solutions together, but also enjoy having the autonomy to work on tasks and projects on your own
  • You’d like working in a fun, curious and intellectually-stimulating environment where we challenge each other and laugh a lot.


Other details

Expected salary:

Location: Bangalore, Karnataka

Job date: Fri, 21 Aug 2020 07:16:06 GMT

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