Job title: Lead Consultant
Job description: Skill: Genesys
Role / Tier: T2 Lead Consultant
65533 The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent.
65533 The ideal candidate for this role will have good leadership skills, with appropriate technical expertise
65533 Experience of at least 5 years with international Telecoms organization, Telecom service provider, large financial organization, large Call Centre.
65533 Good understanding and hands on experience for Genesys troubleshooting L2/L3 support.
65533 Good understanding of networking topologies and their associated interconnectivity with the LAN/WAN infrastructure, Contact Centre infrastructure.
65533 A Deep understanding of telephony platforms, both Traditional TDM and IP Telephony (Genesys.)
65533 Managing IVR and contact center infrastructure (Genesys, SIP, SBC etc).
65533 Must work with confidence under limited supervision and provide detailed reports
65533 Conduct regular maintenance of Telecommunication systems and other contact center infrastructure equipments.
65533 Manage disaster recovery of Telecommunication infrastructure and installations.
65533 Manage capacity planning for all telephony services and equipment and setting up Telecommunication infrastructure.
65533 Regularly review open issues and action items with the internal and external parties
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. .
Location: Pune, Maharashtra
Job date: Tue, 28 Jul 2020 00:43:26 GMT
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