Job title: Job openings for customer relationship executive
Company: Rojgari Placements Pvt Ltd
Job description: o Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections – Soft Bucket)
o Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS ( electronic clearance system ) / SI ( standing Instruction ) / PDC ( post dated cheques ) as a regular mode of repayment of the loan ( part of the Collections Team )
o Handle incoming calls from & make outgoing calls to customers who have taken loans from HDFC Ltd and make service calls to them.
o Minimum one year experience in domestic / international voice process Call centre, preferably in Collections, Sales or Customer Service.
o Candidates with prior experience in soft bucket Recoveries/Collections in call centers would be preferred.
Education: Graduate/ Postgraduate in any discipline
Functional area: Credit Risk Management – Recovery Call Center
o Excellent written and oral communication skills.
o Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra.
o Good negotiation and convincing skills.
o Good interpersonal skills.
o Should be able to empathize and collect.
o Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.
o Basic knowledge Computer knowledge and typing skills.
Qualification : Any Graduate
Experience : 1 to 5 years,
Location: Navi Mumbai, Maharashtra
Job date: Sat, 22 Aug 2020 07:32:50 GMT
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