Job title: Jio Digital Care Specialist
Company: Reliance Jio Infocomm Limited Inventory
Job description: Purpose of the Customer Service Advisor is to satisfy customer requests
and to increase, develop and retain customer base through relationship
building and exceptional service
Customer Experience :
Demonstrates ownership on calls with customer contacts by personally
ensuring that any action required is completed as promised in a simple,
timely and responsive manner
Ensures in his / her communication the individual has to consistently
demonstrate a professional and friendly tone,
Understand & responds to all customers with willingness and appropriate
tone and language
Offers a solution-based approach to all customer interactions tailored
to the needs of the individual customer with a focus on resolving
customer queries on first contact.
Seeks to educate the customer at every possible opportunity to empower
them to self-care in future.
Ensures own product, system, process and policy knowledge is current
Operational Excellence :
Adheres to scheduled shifts, rostered start times, end times, break
times and any scheduled activities
Is available to manage all customer interactions as rostered within
Adheres to all Contact Centre Policies , Procedures , Code of Conduct &
Captures all customer details and data relevant to the call or service
intervention efficiently and accurately
Resolves Customer queries within agreed timelines.
JIO Indoor Network is a must , Work from space at the house, Device to
take calls ( Computer / Tab / Phone ) , Age no bar.
Certified advisor in Contact Centres with a min. of 6 months experience,
High understanding of smartphones, apps, Computer literacy and Internet
Job date: Fri, 04 Sep 2020 07:38:13 GMT
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