Hiring Customer Support Executive…..For Retention Team

Job title: Hiring Customer Support Executive…..For Retention Team

Company: Sociofy Enterprise Private Limited

Job description: About GlowRoad

Glowroad is building Indias most profitable social e-commerce platform where resellers share the catalog of products through their network on Facebook, Whatsapp, Instagram, etc and convert them to sales. Glowroad is on a mission to create micro-entrepreneurs (resellers) who can set up their web-store, market their products, and track all transactions through its platform. Glowroad app has ~5M downloads and 1 lakhs DAUs.

Glowroad has been funded by Accel Partners and recently raised series B+ funding for a total of 24.5 million USD. We are scaling our operations across India. Glowroad is looking for team members passionate about building platforms for next billion users and reimagine the e-commerce for mobile-first users

A great environment, a fun, open, energetic, and creative environment. Approachable leadership, filled with passionate people, Open communication and provides high growth for employees.

Customer Support Executive- IN Retention Team

BANGALORE, INDIA | FULL-TIME | VOICE SUPPORT | EXPERIENCED CANDIDATES is looking to hire a customer experience obsessed Customer Support Executive.

At Glowroad, we pride ourselves on building a powerful platform that provides earning opportunities for everyone. We believe that customers are the foundation of a successful business and we want to enable every team member to deliver them a wow experience. Our support team is one of the major factors for success of this business. If you are passionate about helping and making customers happy, working with the management & product teams to create better customer experiences and directly impacting business goals, youll love this role.

Responsibilities youll own and goals youll achieve

Resolve customer queries through voice support or any other channel introduced at a later stage

Help Customers understand and use the product better

Be a GlowRoad platform expert

Experience and Qualification

Communication Skills

Problem Solving Skills

Customer focus

Tech Expertise should have worked on most-used call-centre software

Languages Known: Fluent in English and Hindi with 1 regional language expertise

You are an ideal candidate, if

You enjoy interactions with people

You are optimistic

You dont just flag issues, but have solutions to offer

You work well under pressure

Powered by JazzHR

Expected salary:

Location: Bangalore, Karnataka

Job date: Thu, 08 Oct 2020 06:23:22 GMT

Apply for the job now!