Job title: Executive Customer Care
Company: Allied Digital
Job description: Duties and Responsibilities * Should be able to execute work functions related to asset and inventory management, IT call co-ordination, admin and other back office activities * Creates and maintains good knowledge documentation. * Perfor
Duties and Responsibilities Should be able to execute work functions related to asset and inventory management, IT call co-ordination, admin and other back office activities Creates and maintains good knowledge documentation. Performs other duties as assigned. MIS reports, Daily/Weekly/Monthly Reports. Assigning the calls to Engineers & taking the feedback. Taking appreciation mails from users & customers. Deliver services as per procedure/process document, if available. To log calls in the call logging tool on behalf of users if required. To ensure that on site engineers are logging all incidents in the cal logging tool and maintaining proper status of call. To provide support for usage of the call logging tool to users and on site engineers. To log calls with vendors. To follow up with onsite engineers and vendors for the call closures. To maintain engineer attendance data. Provide different call reports as and when demanded by customer / PM. Create and maintain engineer shift register. Maintain all reports and forms required for different deliverables at customer site. Ensure that all corrective actions identified in internal audits are closed. Implementation of Quality Management System at customer site/location, if applicable. Knowledge, Skills & Competencies Graduate with one year experience in handling customer complaints Good Communication skills Ability to co-ordinate well amongst teams as well as vendors. Sensitivity to needs of the Engineers attending calls and the call centre agents. Ability to generate reports. Preferably has good skills on MSOffice, may have worked on some helpdesk tools.
Location: Mumbai, Maharashtra
Job date: Sat, 22 Aug 2020 22:18:37 GMT
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