Customer Success Specialist

Job title: Customer Success Specialist

Company: Springboard

Job description: Responsibilities:

  • Resolve the day-to-day queries/problems/issues faced by students utilizing our tools and processes
  • Ensure exceptional student learning experience to maintain a high NPS through regular check-ins
  • Run new batch/cohort student orientation and match mentors with learners
  • Create and run our slack online community of learners
  • Run weekly office hours
  • Strategize and execute webinars for our learner community
  • Strategize and execute offline student and mentor engagement activities


  • Are in the experience bracket of 1 years in a customer facing role, primarily in customer success or CX design
  • Familiarity with CRM tools and spreadsheets is desired
  • Are meticulous and process driven
  • Are empathetic with a giving back attitude; put people first before yourself
  • Are charismatic with both written and verbal communication. You are a person who most people would want to hang around with
  • Are a person with high integrity standards; you do what you commit
  • Are a person who executes out-and-out while at the same time has a hold of the larger goal/picture
  • Are a strong speaker and comfortable with working with experienced industry professionals


Other details

Expected salary:

Location: Bangalore, Karnataka

Job date: Fri, 28 Aug 2020 07:34:34 GMT

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