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Customer Service Manager – Inbound and Cross Sales

Job title: Customer Service Manager – Inbound and Cross Sales

Company: CONSULTUS

Job description: Customer Service Manager Inbound Cross Sales Customer Service Manager Inbound Cross Sales

Business Unit: Commercial Bank

Reporting to: Customer Service Head

Location: Mumbai – Thane JOB ROLE
Managing Customers queries via Voice, Email, Walk- ins Escalation
Ensuring the SLAs target to be achieved
Managing the cross sell team generating Leads and following up for the closure of the leads generated
Managing all the channel through which leads are accumulated
Managing MIS of Inbound call center cross sell team
Co- ordinating with different stakeholders JOB REQUIREMENT
Experience in managing Call Centre SLAs
Must have handle team minimum team size of 20 team member
Should have good Excel knowledge along with Power- point presentation
Good command over language,

Other details

Expected salary:

Location: Mumbai, Maharashtra

Job date: Fri, 07 Aug 2020 07:40:27 GMT

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