Blog

Customer Relations Executive

Job title: Customer Relations Executive

Company: Rojgari Placements Pvt Ltd

Job description:

  • Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections – Soft Bucket)
  • Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS ( electronic clearance system ) / SI ( standing Instruction ) / PDC ( post dated cheques ) as a regular mode of repayment of the loan ( part of the Collections Team )
  • Handle incoming calls from & make outgoing calls to customers who have taken loans from company and make service calls to them.

Experience required:

  • Minimum one year experience in domestic / international voice process Call centre, preferably in Collections, Sales or Customer Service.
  • Candidates with prior experience in soft bucket Recoveries/Collections in call centers would be preferred.

Education: Graduate/ Postgraduate in any discipline

Desired skills:

  • Excellent written and oral communication skills.
  • Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra.
  • Good negotiation and convincing skills.
  • Good interpersonal skills.
  • Should be able to empathize and collect.
  • Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.
  • Basic knowledge Computer knowledge and typing skills.

,

Other details

Expected salary: Rs.100000 per year

Location: Mumbai, Maharashtra

Job date: Sat, 05 Sep 2020 07:20:38 GMT

Apply for the job now!