Blog

Customer experience Officer

Job title: Customer experience Officer

Company: Liberty Insurance

Job description:

  • Designation : Customer experience Officer
  • CTC Max : 3 LPA
  • NP: ASAP
  • Industry : General insurance sector
  • Company Location: Thane

Eligibility/Job requirements:

  • Graduate / postgraduate with overall 3+yrs experience of working in a domestic/international contact centre/ service set up. (Inbound, outbound, The candidate must have 1 yr of general insurance customer support inbound call taking experience, 1+yr of other/captive inbound call taking experience & 1+yr of outbound call/ experience is a must.
  • Candidate should possess excellent oral and written communication skills.
  • Candidate with good customer service skills & captive contact centre experience would be preferred.
  • Candidate should be willing to work in rotating shifts and Weekends.
  • Candidate should be able to conversate in English, Hindi and Marathi

.

Responsibilities:

  • Responsible for interacting with PAN India customers/prospects of Liberty General Insurance.
  • Responsible for out calling PAN India customers/prospects of Liberty General Insurance.
  • Responsible for delivering the relevant KPI’s designed for the assigned job role.
  • Responsible for customer engagement and satisfaction survey.

Powered by JazzHR

Expected salary:

Location: Thane, Maharashtra

Job date: Sun, 04 Oct 2020 00:34:23 GMT

Apply for the job now!