Job title: Call Quality & Training profiles for a FMCG Co in Mumbai
Company: One March India
Job description: The code Call Quality & Training Location Mumbai-Mahim Present Salary/CTC Notice Period Scanned Passport Photo ( a must) [email protected]
Profile Job Title Manager Training – Call Centre & store Profile will Report toBusiness Unit – Head Location Mahim, visiting stores Department Foodstuff Primary Responsibility 1.Continuous Training the team on Products, Customer Handling , Grievance Handling etc 2.Process Weekly MIS on Target achievement, executives performance, missed calls, grievance report 3.Implement Best Call centre practices 4.Manage Incentive Plans for Executives 5.Suggesting innovative ideas to push on-call sales 6.Weekly Visit Stores to train the supervisors on Customer Handling Secondary Responsibility 1.Drive B2C sales target by increasing the efficiency of Outbound calls 2.Highlight order Processing issues at Store level/DC and implement ways to resolve
Location: Mumbai, Maharashtra
Job date: Tue, 29 Sep 2020 22:22:10 GMT
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